Legal
Terms and conditions
These terms and conditions apply to the use of this site. By using this site you, the customer, agree to be bound by these terms and conditions.
Information collection
Outdoor Shop electronically collects and holds information about every visitor to this website and all orders placed, with the exception of customer Eftpos and credit card information. This enables us to understand your needs and keep in touch if you have signed up for our newsletter.
Privacy and personal information
All personal information collected from the website is held by Outdoor Shop in a secure database. We however do not hold any payment information. If at any point you require access to your personal information, you have the right under the Privacy Act 2020 to request this information from Outdoor Shop and also have the right to correct or request us to delete any information held on our database. Please contact us via email if you wish to notify us of any changes.
To enable product reviews, Outdoor Shop shares customer name, email address, and order details with Judge.me (judge.me), a third-party review platform. Review request emails are only sent to customers who have opted in to marketing communications. Judge.me processes this information on our behalf solely for the purpose of sending review request emails and managing submitted reviews. Judge.me does not sell your personal information. For details on how Judge.me handles your data, please refer to the Judge.me Privacy Policy.
Pricing
All prices displayed on this website are in New Zealand Dollars (NZD) and are subject to change without notice. While we make every effort to ensure pricing is accurate, errors may occur. In the event of a pricing error, Outdoor Shop reserves the right to cancel or refuse an order placed at the incorrect price. For out-of-stock products, any price displayed is indicative only and based on last known supplier pricing. Current pricing will be confirmed with our supplier at the time of enquiry before any order is placed. Outdoor Shop cannot guarantee that the displayed price will be available at the time of fulfilment.
Product reviews
Outdoor Shop may collect, moderate, and display customer product reviews on selected products. Product reviews are intended to help customers make informed decisions based on genuine product experience. Review requests are sent via Judge.me, a third-party review platform, and are only sent to customers who have opted in to marketing communications.
Reviews may be manually checked before publication. Outdoor Shop may verify, where reasonably possible, whether a review is linked to a genuine product purchase or genuine product experience before the review is published on the website.
Outdoor Shop may decline, hide, edit, or remove reviews that are:
- Spam, fake, duplicated, or clearly part of review bombing
- Abusive, offensive, threatening, or discriminatory
- Not actually about the product being reviewed
- Only about shipping, payment, website, or customer service issues rather than the product itself
- Containing personal details such as phone numbers, addresses, order numbers, tracking numbers, payment details, or staff details
- Promoting another business, website, product, or service
- Clearly false, misleading, or submitted for a product the reviewer has not reasonably experienced
- Encouraging unsafe, illegal, or improper use of a product
Outdoor Shop does not remove genuine product reviews simply because they are negative. Genuine reviews, whether positive or negative, may be published where they are product-based, relevant, and useful to other customers.
Outdoor Shop may publicly respond to reviews to provide product guidance, clarify product use, offer support, or explain how an issue may be resolved.
Liability
By using this site, you are acknowledging that Outdoor Shop is not liable, nor can it be held liable, for any loss from damage or cost or claim or other expense that arises from or relates to any product purchased from Outdoor Shop. This also includes your reliance on any information that is contained within the site or that is accessed through this website. This disclaimer does not attempt to exclude any liability under legal statute if, and to the full extent, such liability cannot be lawfully excluded, as per rules under the Consumer Guarantees Act 1993.
Accuracy of information
Outdoor Shop presents all information on this site in good faith and believes it to be correct and accurate as presented to Outdoor Shop upon submission. Outdoor Shop make no warranties or representations about the accuracy and/or completeness of any information on this website. Outdoor Shop will not be held liable for any claim, damage or loss expense suffered as a result of any information presented on this website.
Amendments
Outdoor Shop may in the future alter or amend the terms and conditions on this site so they are up to date and current. Any and all amendments and alterations will be effective immediately once an update is made. If you, the consumer, continue to use this site after any update or amendment you are deemed to still agree and to be bound by the altered and amended terms and conditions.